Exchanges & Returns

Jewelry items purchased at Mackenzie Cowden may be returned within 14 days of the original delivery date.  Jewelry items will be accepted for exchange, return, or store credit when accompanied by the original sales receipt and the original box with all warranty cards, certificates, grading reports, or any other related forms. There will be a 10% restocking fee and shipping will be at the cost of the client for all returns and exchanges. Items that have been worn, sized or altered in any way may not be returned or exchanged.  Also, special orders, custom designs, completed layaways, or final sale items may not be returned or exchanged.  All returns will be refunded to the original purchaser in the method of payment originally used.  Gift recipients are entitled to a non-refundable store credit only.  Gift certificates are not redeemable for cash. 

In the event of an exchange or return, Mackenzie Cowden will cover the cost of return shipping and insurance if the exchanged or returned merchandise is damaged or defective prior to the original shipment.  Otherwise, the client must purchase carrier-provided insurance adequate enough to cover the full retail of the merchandise while in transit.  We cannot issue a refund or credit for merchandise damaged in transit; such insurance is your only safeguard against this situation.  This policy also applies to merchandise sent to Mackenzie Cowden for repair service.  If merchandise is damaged in transit, the client should immediately file a claim with the carrier in accordance with their current policies and procedures.