We are proud to stand behind all of the jewelry items sold at Mackenzie Cowden.  We offer a one year complimentary guarantee on all jewelry items purchased from us, provided the jewelry items have not been damaged.  This guarantee covers repairs to the metal and accent diamonds in your jewelry item that result from a manufacturing defect or normal wear (accent diamonds or colored stones will be replaced at a value not exceeding $350).  We reserve the right to void this warranty if we deem the damage to your jewelry item was caused by circumstances beyond a manufacturing defect or normal wear.  Please note that center diamonds and colored stones or accent diamonds and colored stones exceeding a value of $350 are not included in this guarantee.  As a courtesy, we offer one complimentary sizing for any ring purchased at Mackenzie Cowden.  Watches are guaranteed by the watch manufacturer only.  Service on the jewelry item by anyone other than Mackenzie Cowden will void this guarantee. 


We offer a three year cleaning and inspection service of all jewelry items purchased at Mackenzie Cowden at no charge.  We recommend you bring your jewelry items in every six months to ensure all of your jewelry items are in good condition.  Regular inspections help prevent stone loss and extend the life of your jewelry.