Special Orders

Special orders require a non refundable 20% down payment and may not be returned or exchanged.  A special order is any item that is ordered at the client's request.

Custom Designs

Mackenzie Cowden offers custom designs on most jewelry items.  All custom designs are covered under the Mackenzie Cowden guarantee.  We require a 50% deposit of the final item cost and have a minimum charge of $1,000 on custom designs.  Custom designs in which a CAD or wax model has been made and cannot be altered to accommodate the client, will have a charge of $250 deducted from the original deposit.  The remaining balance will be refunded to the client.  Full payment upon receipt of the custom design denotes the client’s full satisfaction, and custom designs are non refundable.  Mackenzie Cowden is not responsible for items provided by the client for the custom design, such as previously damaged gemstones or any gemstone damaged during the custom process.  All rights to the custom design and replication of the design are reserved by Mackenzie Cowden.  

Jewelry Repairs

Mackenzie Cowden offers in house jewelry repair on most jewelry items.  We offer a 1 year guarantee on the repair against defect.  Damage or abnormal wear is not guaranteed.  Mackenzie Cowden is not responsible for stone loss on any item that has been repaired.  We are not responsible for changes to the finish of any item due to the normal wear process.  We will reapply the original finish as closely as possible.  Mackenzie Cowden is not responsible for any damage done to gemstones during the repair process, including the effects of heating gemstones.  Also, Mackenzie Cowden is not responsible for previous damage to a gemstone, including chips or abrasions. 

Repair Shipping

If you are shipping your piece to us from out of town, we highly recommend using a carrier that will track and fully insure your treasured piece.  If your piece is deemed a warranty repair we will offer complimentary shipping back to you.

Appraisals

Complimentary appraisals will be issued on items with a value of $1,000 or more on jewelry items purchased at Mackenzie Cowden.

Trade Ups

Center diamonds, solitaire diamond pendants or diamond stud earrings .25 carats or larger purchased at Mackenzie Cowden can be traded up for a center diamond, solitaire diamond pendant or diamond stud earrings.  The trade up must be at least twice the price of the original sale price.  Items being purchased for trade up must be sold at full price as stated on the tag.  All trade ups cannot be returned or exchanged.